Project work + customer tickets in one tool. Kanban, Gantt, Calendar, time tracking, SLA-tracked tickets, AI postmortems, risk + decision logs — on the same projects, the same people, the same database.
Three ways to see the same work.
Drag-and-drop. Configurable columns per project. WIP limits with warnings. Color-coded by task type.
Drag bars to reschedule. Resize edges to change duration. Today line, weekend shading, dependency arrows.
See the month at a glance. Multi-project overlay. Drag to reschedule.
Subtasks, dependencies, comments, time, attachments.
Break work down. Mark "blocks" between tasks and the critical path lights up automatically on the Gantt.
Start a timer or log time after. Billable vs non-billable. Per-task, per-user, per-client totals.
Every task is a thread. @-mention teammates. Edit history. Email notifications respect prefs.
Drop files on a task. Image previews. Up to 25 MB per file.
For the person doing the work, the lead, the department head, the CEO.
14-day completion rate. Project burn-down vs ideal. Where is velocity actually trending?
Who's overloaded. Who's free. Overdue per person, redistributable at a glance.
Based on current velocity and remaining scope: when is this project actually shipping?
Email-to-ticket, SLA tracking, customer portal — built in. Not bolted on.
Connect a Gmail, O365, or Mailgun inbox. Customer emails become tickets in the right project automatically. Replies thread back to the customer.
Response + resolution targets per priority, type, customer tier. Live countdown badges. Breaches fire outbound webhook events.
Branded portal where customers track their own tickets and read your KB articles. Public intake forms feed straight into the queue.
No data-stranding. No migration consultant. Bring whatever you already have.
Export a CSV from your current tool, drop it into any PTMatrix project → Import. We detect the source format and map columns + status + priority automatically. No spreadsheet surgery required.
One click, you get the whole workspace as JSON/CSV (projects, tasks, comments, attachments, time logs, audit log). Your data, your file system. Never stranded.
No setup wizard. No mandatory training. Sample data is seeded for you, customizable from any page. Delete it when you're ready.
The features no PM tool actually ships, but every PM’ll wish they had.
Track risks per project with likelihood, impact, owner, and mitigation plan. Every PMP-cert curriculum says to do this; no other tool builds it.
"Why we chose X over Y" with date, deciders, and context. Stops the same debate from re-running. Audit-friendly out of the box.
One click on any overdue task → Claude reads the audit log + comment thread and writes a blame-free postmortem. Bring your own API key.
Median time from started to done, broken down by team, label, assignee. Spot bottlenecks the week they form — not in next quarter’s retro.
Departments mirror your real org. Roles control what people see. SSO & SCIM on Business.
TOTP everywhere. Every state change logged. Export to CSV for compliance audits.
Add users; bill prorates automatically. Stripe-powered. Annual save 20%.