Kanban boards, Gantt charts, calendar, time tracking, customer tickets, email-to-ticket, SLA tracking, Slack/Teams alerts, AI-assisted triage, and a public REST API — built for teams of 5 to 500. One queue. One brain. One bill.
Most growing teams stitch together 4–6 separate tools. We rolled them into one.
Tickets & sprints
Customer support
Project tracking
Time & billing
Org chart & people
Webhooks & integrations
One unified work item, one queue, one source of truth. Tickets are tasks. Tasks are tickets. Same kanban. Same custom fields. Same searchable backlog.
Tickets, tasks, bugs, epics, requests — one table, one queue, one lens. Filter to "tickets from external customers" in one click, then to "engineering bugs" in the next.
Customers email your support address → becomes a ticket. Reply from PTMatrix → they get a normal email back. Works with your Gmail, your O365, your Mailgun — or our forwarding address (DKIM-signed).
Define response + resolution targets per priority, type, or department. Live countdown badges. Breaches fire to Slack/Teams. Quarterly SLA reports.
Outbound chat integrations for every ticket event. Plus generic outbound webhooks for n8n, Zapier, your CRM. We enhance the chat tool you already use — we don't try to replace it.
Summarize a 50-comment thread in one click. Suggest a reply matching your team's voice. Auto-categorize incoming tickets. Powered by Claude.
Configurable columns per project. WIP limits. Touch-drag on mobile. Drop a card, the status updates everywhere — including the Gantt and the reports.
Drag bars to reschedule. Draw a line between two tasks to say "blocks". Critical path lights up automatically. Mobile-friendly touch reschedule.
See who reports to whom. Search by skill ("find me a SQL person"), department, or title. Photos make it human. HR-admin role + profile locking for regulated teams.
Add any field to any work item — customer tier, severity, sprint, story points. Surfaces on the kanban card, the queue, the reports. Per-user, per-department, per-customer.
Start a timer or log time after the fact. Project / user / company rate snapshots. Billable vs non-billable, per-client exports, money-view dashboards.
Every primitive callable from your scripts, your CI, your monitoring system. Subscribe outbound webhooks to any event — not just chat. Built for Zapier, n8n, and your own internal tooling.
SSO (Okta, Entra, Google Workspace, LDAP, SAML). 2FA. Per-user RBAC + permission groups. Audit log on every change. Multi-tenant from the schema up.
Pay per seat. Cancel any time. Start free trial — no card.
All paid plans — save 20% on annual billing.
Replace your issue tracker + help desk with one tool. Engineering tickets, customer bugs, and feature requests all flow through the same queue. SLA targets per customer tier. AI-summarized escalations.
Project tracking + client support + time billing in one. Custom fields per client. Per-project rate sheets. Money-view dashboards for the founder.
Employees email IT@yourco → auto-routed by department. Org chart shows who's escalation-ready. SLA breach alerts to the team Slack.
Fulfilment tickets, vendor follow-ups, returns, refunds. All in the unified queue. Custom fields for order number, customer LTV. Reports that close the quarter.
Get your first ticket flowing in under 60 seconds. No credit card. No call. No setup wizard. Sample data ready to play with.
Create your free workspace →