Tasks are tickets. Tickets are tasks. Same kanban, same backlog, same custom fields, same SLA engine — whether the work came in from your sprint board or a customer email. Built for teams of 5 to 500.
Most growing teams stitch 4–6 tools together. PTMatrix folds the categories that should be one tool into one tool — and integrates with the rest of your stack instead of fighting it.
Tickets & sprints
Customer support
Project tracking
Time & billing
Org chart & people
Webhooks & integrations
One unified work item, one queue, one source of truth. Tickets are tasks. Tasks are tickets. Same kanban. Same custom fields. Same searchable backlog.
Tickets, tasks, bugs, epics, requests — one table, one queue, one lens. Filter to "tickets from external customers" in one click, then to "engineering bugs" in the next.
Customers email your support address → becomes a ticket. Reply from PTMatrix → they get a normal email back. Works with your Gmail, your O365, your Mailgun — or our forwarding address (DKIM-signed).
Define response + resolution targets per priority, type, or department. Live countdown badges. Breaches fire outbound webhook events. Quarterly SLA reports.
Every ticket event POSTs to whatever URL you point us at — Zapier, n8n, your CRM, your incident-management tool, your internal scripts. HMAC-signed so your receiver can verify it. Use Zapier or n8n if you want to bridge into your team chat.
Summarize a 50-comment thread in one click. Suggest a reply matching your team's voice. Auto-categorize incoming tickets. Powered by Claude.
Configurable columns per project. WIP limits. Touch-drag on mobile. Drop a card, the status updates everywhere — including the Gantt and the reports.
Drag bars to reschedule. Draw a line between two tasks to say "blocks". Critical path lights up automatically. Mobile-friendly touch reschedule.
See who reports to whom. Search by skill ("find me a SQL person"), department, or title. Photos make it human. HR-admin role + profile locking for regulated teams.
Add any field to any work item — customer tier, severity, sprint, story points. Surfaces on the kanban card, the queue, the reports. Per-user, per-department, per-customer.
Start a timer or log time after the fact. Project / user / company rate snapshots. Billable vs non-billable, per-client exports, money-view dashboards.
Every primitive callable from your scripts, your CI, your monitoring system. Subscribe outbound webhooks to any event — not just chat. Built for Zapier, n8n, and your own internal tooling.
SSO (Okta, Entra, Google Workspace, LDAP, SAML). 2FA. Per-user RBAC + permission groups. Audit log on every change. Multi-tenant from the schema up.
The features no PM tool actually ships, but every PM’ll wish they had.
Track risks per project with likelihood, impact, owner, and mitigation plan. The thing every PMP cert says to do, that no other tool actually builds.
Capture "why we chose X over Y" with date, deciders, and context. Stops the same debate from re-running every quarter. Audit-friendly out of the box.
One click on any overdue task → AI reads the comment thread + audit log and writes a blame-free postmortem. Built on Claude with bring-your-own-key, so your data stays yours.
Median time from started → done, broken down by team, label, and assignee. Spot bottlenecks the same week they form — not in next quarter’s retro.
Who’s drowning, who has room. Visualised by hours/week per person, with planned vs actual side by side. Reassign in one drag.
Branded portal where your customers track their own tickets and read your KB articles. Public intake forms feed straight into the queue with the right routing rules.
Pay per seat. Cancel any time. Start free trial — no card.
All paid plans — save 20% on annual billing. 30-day money-back guarantee on every paid plan. Cancel any time.
Need 100+ seats or custom terms? Get in touch.
Replace your issue tracker + help desk with one tool. Engineering tickets, customer bugs, and feature requests all flow through the same queue. SLA targets per customer tier. AI-summarized escalations.
Project tracking + client support + time billing in one. Custom fields per client. Per-project rate sheets. Money-view dashboards for whoever is watching the books.
Employees email IT@yourco → auto-routed by department. Org chart shows who's escalation-ready. SLA breach alerts fire to your webhook of choice.
Fulfilment tickets, vendor follow-ups, returns, refunds. All in the unified queue. Custom fields for order number, customer LTV. Reports that close the quarter.
Get your first ticket flowing in under 60 seconds. No credit card. No call. No setup wizard. Sample data ready to play with.
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